Refund policy

To start a return, please use our Returns Center.

Once your return is accepted, we’ll send you instructions on how and where to send your package. The item must be sent back to us within 14 days after the return is accepted.

Slate&Co does not cover return shipping costs. It is the customer's responsibility to purchase a return label via their chosen carrier.

Items sent back to us without first requesting a return will not be accepted and you will not receive a store credit.

You can always contact us for any return questions at hello@shopslateandco.com.

Refunds
We will notify you once we’ve received and approved your request. Once approved and the item has been shipped back to us, you will receive a store credit to be used on future purchases.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item once your store credit is received.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.